Q: Will my child meet with a doctor during my visit?
You will always meet with a doctor during your clinic visit. For your first appointment we schedule extra time to get to know your child. You will have approximately 45-60 minutes with the doctor for your first visit.
Q: When can I call to schedule an appointment?
Mon - Fri: 8:00am - 4:30pm. You can reach us at (303) 301-9010.
Q: What information is needed for my appointment with the kidney doctor?
- A referral from your primary care physician.
- Records from your visits to the primary care physician, visits to other specialty physicians, emergency room visits, and previous hospitalizations/surgeries related to your medical problem.
- Test results/reports related to your medical problem, including CT scan, kidney ultrasound, VCUG, renal scan, blood testing, and urine testing.
- Please bring all of your medication bottles with you to the clinic so that we can verify your medications.
- Please bring your insurance card and your co-payment for the visit.
Q: Do I need to arrive earlier than my appointment time?
If this is your first visit to our clinic, please arrive 30 minutes prior to your scheduled appointment time to fill out paperwork. If you download the required forms off the website and complete them prior to the appointment, please arrive 15 minutes early so that we can verify the information as well as to collect your co-payment.
For follow-up visits, please arrive 15 minutes early to allow enough time to verify information and make any necessary changes as well as to collect your co-payment.
Q: Do I need a referral to see a doctor?
A request for a consult from your primary care physician is often times necessary to ensure that you are being seen by a specialist who is experienced in dealing with your specific condition and that you are seen in a timeframe appropriate for your medical condition.
An additional authorization from your insurance company may be required. Please check with your insurance company. If an authorization is required please contact your primary care physician so that they can get that authorization for you. This is required prior to your appointment.
Q: When can I request a prescription refill?
Prescription refill requests will only be filled during regular business hours Mon - Fri: 8:00am - 5:00pm. Please plan ahead and refill medications 2 business days before your child runs out.
If you need a refill on your medication please call your pharmacy and give them the prescription number on the bottle. If you have remaining refills, your pharmacy will refill your prescription. If you do not have refills, they will send a request to our office for additional refills.
Q: What insurance do you accept?
We accept most insurance plans. Please verify with your insurance company prior to scheduling your appointment. We make every effort to resolve insurance issues, but please remember that you are ultimately responsible for the cost of your healthcare.
Q: Will you bill my insurance company?
Yes. We will bill your insurance company directly. You may still receive a bill if the insurance company does not cover all of the costs of your visit.
Q: How much is my co-payment? Can you bill me for it?
Co-payment amounts are usually listed on your insurance card. Your co-payment could increase without a new card being issued to you. Please contact your insurance company if you have a question about the amount of your co-payment.
Co-payments are due at the time of your clinic visit. We cannot bill you for the co-payment. We accept cash, check, Visa, MasterCard, and American Express.
Q: I have insurance coverage - why did I get a bill?
Please review any bill you receive from us carefully. If you have questions, please call your insurance company or our office for assistance. Many people have policies with only partial coverage. This may mean that you will pay more out of your own pocket.